Terms for using Livewell.

By accessing or using Livewell's website, apps (Livewell XP, Nutrico+), demo, and services (the “Services”), you agree to these Terms of Service. If you do not agree, please do not use the Services.

“Livewell” means PT Livewell Indonesia Sehat. “Plebo” means Livewell's healthcare facility partner operating OneLab by Plebo (lab & diagnostics) and Medias by Plebo (MCU clinic). “OlabPro” means Livewell's main-clinic MCU partner (MCU, clinical lab & home care). “Customer” means a subscribing company or broker. “User” means an employee/individual using the apps.

You must be at least 18 (or have guardian consent) and provide accurate information. You are responsible for keeping your credentials confidential and for all activity under your account.

• Do not abuse, reverse-engineer, or disrupt the Services.
• Do not manipulate challenges/activities (anti-cheat applies) or falsify data.
• Do not upload unlawful content or infringe others' rights.
• Do not access other users' data without authorization.

The Services are for wellness, educational, and recreational purposes and are not a substitute for professional medical advice, diagnosis, or treatment. Clinical services are provided by our Plebo and OlabPro partner facilities to medical standards. Always consult a qualified clinician about your health.

The Workforce Performance Intelligence demo shows dummy/illustrative data for demonstration. Demo figures are not actual results and must not be relied upon for decisions without your real data.

Paid plans (Starter, Pro + Intelligence, Enterprise) are governed by the official quote/order form. Displayed pricing is indicative; final terms — including fees, duration, and SLA — follow the written agreement with the Customer.

All software, trademarks, logos, and content of the Services are owned by Livewell or its licensors. You receive a limited, non-exclusive, non-transferable license to use the Services under these Terms.

The apps are distributed via the App Store and Google Play and are subject to each store's terms. Third-party integrations (e.g. lab vendors, HRIS, insurers) are subject to their providers' terms.

Processing of personal data is governed by our Privacy Policy and Law No. 27/2022 (PDP Law). By using the Services you acknowledge you have read that Privacy Policy.

The Services are provided “as is” without implied warranties. To the extent permitted by law, Livewell is not liable for indirect, incidental, or consequential damages; total liability is capped per the agreement with the Customer.

We may suspend or terminate access for breach of these Terms. Provisions that by nature survive (e.g. intellectual property, limitation of liability) continue after termination.

These Terms are governed by the laws of the Republic of Indonesia. Disputes are resolved amicably, and if necessary, before the competent courts in Jakarta.

We may update these Terms; material changes will be notified. Questions: admin@livewellindo.com.